AXIA digital

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Happy Christmas and New Year to all our customers and supporters.

This has been an exciting year for the company. It seems strange to write this when this has been a challenging and strange year. For many of our customers, especially those working in the Health sector, we know how difficult this year has been. There is an earlier story on this site, of how we have used the flexibility of our technology to support them and this continues.

Nevertheless, this has been a year where we have had the opportunity to work on many major projects. In September, all trainee Dentists in England, Wales and Northern Ireland were switched from the two previous e-portfolio systems to the integrated e-portfolio we provide. It was pleasure to hear at a recent meeting how well the new system has been received.

We have worked with the Royal Pharmaceutical Society to provide a range of assessment pathways for Pharmacists at all levels in the profession. Again, it has been great to hear the positive reception to our work.

Another positive development this year has been the fact that many of our long-standing customers have strengthened their commitment to the company, both through extending their contracts and committing to new work. The creation of Axia Digital (Ireland) has also opened up new opportunities in this important market for us.

We are therefore looking forward to 2021 and know that the team will be coming back in January to a full programme of work.

As they reflect on the past year, joint owners Richard Etheridge and Chris Peat wanted to express their thanks to our customers and colleagues.

‘We are grateful to all our customers who have again proved to be great collaborators in meeting our objective, to produce sites that provide a high-quality experience to all their users. This year they have stretched and prompted us to produce some of our very best work. This work though can only be produced through the efforts of our highly talented team, to whom we offer our thanks, for the way they have adjusted to working from home and for their commitment to the company.’

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Helping our customers meet the challenges posed by Covid 19

A significant proportion of the company’s business is in the health sector and therefore it will be not be a surprise that we have actively been supporting many of our customers meet the challenges presented by Covid 19.

The configurability of our software has meant we have been able to make rapid changes to our sites even for some of our newest customers.

Last year Health Education England selected the company to create an e-portfolio for Dentists involved on post qualification training programmes across England and Wales. The site is now built and been well received, prior to being used in earnest by trainees from September.

However due to Covid 19 the training programmes of last year’s graduates have been disrupted because of the closure of Dental practices and the programme for the new graduates has had to been altered to reflect the fact that they will also have reduced access to practice.

The Axia Digital team has had to work rapidly both to adapt the existing practice assessments and to provide additional assessments for this year’s student. All this has been achieved on time whilst still retaining all the features of the existing programme, for when full access to practice becomes available.

The development of the e-portfolio for the Royal Pharmaceutical Society also posed a similar challenge. The RPS working in conjunction with Health Education England, had to quickly to adapt their Foundation programme to create a Provisional Foundation Programme which reflects the challenges faced by new Pharmacists, entering a highly demanding working environment.

Working closely with the team at the RPS the portfolio to support the programme was developed in five weeks and has already been soft launched. The team is now moving on to expand the e-portfolio so that it can be used by Pharmacists working at Consultant Practice level.

Alongside this work we have made quick changes to many of the Practice Assessment portfolios we provide to Nursing courses in response to the changing patterns of placements as a result of the demands on hospitals due to Covid 19.

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Axia Digital and CORONAVIRUS / COVID-19

CORONAVIRUS – Update

Axia Digital, like most companies, has been following government advice in relation to the uncertainty regarding the CORONAVIRUS / COVID-19.  We have been planning for several weeks, following the new advice last night from the Prime Minister, we have decided to move our team from working in our office environment to working from home.  This was put into effect this morning and hopefully, you will have found that if you have contacted us, it has been business as normal.

Our business continuity plan has been implemented which allows the business to continue in times such as these and has the full support of the company’s board.  The team have all been working as they normally do, only remotely.  We have a series of tools and processes that we use to manage our work and these are either virtual or easily virtualised.  Our aim is to maintain the levels of customer service we normally provide and aim to exceed it if we can.

Our suppliers are implementing similar plans and are keeping us up-to-date with their plans as they are implemented.  We do not anticipate any unplanned interruptions in the services we provide and we will continue to work on support issues and any development you have asked us to undertake or are in the process of asking us to undertake.

Simply put we expect business as usual.

While the news and information surrounding the COVID-19 coronavirus continue to evolve, we are working diligently to stay informed and take all the necessary safeguards to ensure the health and safety of our employees, partners and customers.  As such, we are following the guidance of government authorities and world health professionals in ensuring our decisions are in line with their recommendations and that we are minimising any risk to our team.  We have suspended all non-essential business travel with immediate effect.

Initially, our phones will divert to an answer machine with messages being sent to the team immediately.  We will respond to voice calls as soon as possible.  Please continue to contact us in the normal ways that you have done previously.

Please continue to send support to support@axiainteractive.net

We hope that all our customers remain safe and look forward to working with you over the coming weeks.

Kind regards
Richard and Chris

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Reflections on our history; not just a technology company

Our preparations for our forthcoming ISO 9001 and 27001 inspections have prompted a purge of all the documents we have accumulated over the past 20 years, in part to create space for paper-free desks. You would have thought that as a company committed to electronic systems that we would have already been on top of this, but we are an IT case of ‘physician heal thyself’!

As the primary guilty party for this, I have been the one clearing out the company papers. It has reminded me of all the work we have done. It’s easy to forget some of it. Not because it was work we would rather not be associated with, there is very little of that, more because we have moved on. What though jumps out is how those ‘long forgotten’ projects have added to our collective corporate intelligence, that we continue to offer to all our present projects.

In our early days, we developed not only online guidance tools to help adults with their career choices but numerous other online diagnostic and planning tools. Dealing with the new challenge of customising these online assessments for specific regions of Italy, prompted us to develop the ability to easily customise content for specific groups. Our work with numerous training providers delivering NVQs and now apprenticeships, helped us to understand and develop complex hierarchies of roles for the assessment of skills. Assisting an area-based organisation to track the impact of guidance interviews, taught us how to manage data across multiple and different databases.

    

There are several attempts to produce strategy papers to describe our offer although it is also apparent that various new markets are opened by unexpected opportunities. Developing a site for nurse prescribers at a University, ultimately led to our supporting the practice assessment of all students on health-based courses. Through it all through our commitment to understanding our customer’s needs and creating sites that meet their requirements is apparent.

We can only do what we have done because of our technology and the bank transfers to colleagues in Canada, serve as a reminder that the Axia in our company name, derives from our previous owner Axia NetMedia corporation who were responsible for the operation of the Alberta SuperNet. Still having colleagues in Canada and the UK who are used to managing big data has supported our work on sites with big data sets; we now have one with over 800k users.

Today, I am on my way to a discussion about the equivalence route for the Academy for Advance Practice. The technology piece is almost complete. However, the core part of the discussion will be about records of evidence, how much? how do we evidence validity? It will echo the one I had last week with nurses at the Simon community in Dublin, which was about what and how do I capture my professional development in an environment full of new and daily challenges, many of which require new development and learning.

Different contexts but essentially the same sort of discussion we have been involved in throughout our history. The solution as always is a combination of the application of sound principles of assessment and making the best use of technology, to provide an intuitive as possible pathway through that assessment journey.

At the meeting, I will be endeavouring to contribute our technology and our collective experience and knowledge developed over 20 years.

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Axia Digital Ireland launched

The first Board meeting for Axia Digital (Ireland) was hosted by the Faculty of Nursing and Midwifery at the Royal College of Surgeons of Ireland (RCSI) on May 17th 2019. Holding the meeting at this venue not only signified the importance of this milestone in the company’s history, it is also the company’s registered address in Ireland.

Over a number of years the company has become well known by the team at the Faculty of Nursing and Midwifery. The company supplies their online e-portfolio, which is being used by those who attend the Faculty’s courses and those who decide to become a Fellow of the Faculty. All applications are now managed online following a successful pilot last year.

Chris Peat, Customer Services Director commented after the Board meeting that: ‘At a time of uncertainty in the UK about future trading with Europe, the company wanted to make a strong statement about our commitment to all our present and future customers in Ireland. Creating Axia Digital (Ireland) is a major part of our strategic plan for the company and we look forward to expanding our work in Ireland and beyond.’

His comments were echoed by the Faculty’s Director Professor Thomas Kearns, who is now a non-executive director of Axia Digital (Ireland): ‘The company has been an active supporter of the Faculty over the years through regular attendance and sponsorship of our conference and by presenting at our seminar programme. They offer the Faculty and other organisations in Ireland not only a high quality technical platform, but also detailed knowledge and experience of how it can be used, to support the professional development of health professionals and thereby improve patient care.’

Our unique offer lies in our ability to deliver to our customers exactly what they require. We do not have products but instead a platform which we can use to mirror our customer processes. None of our customers need to change what they do to fit into our system, our system is flexible enough to reflect what they currently do and enhance the user’s experience.

Since 1997 AXIA Digital has been helping organisations capture and assess skills and competencies that are demonstrated in a professional setting or in the workplace. We create leading edge digital solutions, which mirror and then enhance existing assessment systems. Our solutions are all individually hand crafted but are deployed on the same platform.

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