CORONAVIRUS – Update

Axia Digital, like most companies, has been following government advice in relation to the uncertainty regarding the CORONAVIRUS / COVID-19.  We have been planning for several weeks, following the new advice last night from the Prime Minister, we have decided to move our team from working in our office environment to working from home.  This was put into effect this morning and hopefully, you will have found that if you have contacted us, it has been business as normal.

Our business continuity plan has been implemented which allows the business to continue in times such as these and has the full support of the company’s board.  The team have all been working as they normally do, only remotely.  We have a series of tools and processes that we use to manage our work and these are either virtual or easily virtualised.  Our aim is to maintain the levels of customer service we normally provide and aim to exceed it if we can.

Our suppliers are implementing similar plans and are keeping us up-to-date with their plans as they are implemented.  We do not anticipate any unplanned interruptions in the services we provide and we will continue to work on support issues and any development you have asked us to undertake or are in the process of asking us to undertake.

Simply put we expect business as usual.

While the news and information surrounding the COVID-19 coronavirus continue to evolve, we are working diligently to stay informed and take all the necessary safeguards to ensure the health and safety of our employees, partners and customers.  As such, we are following the guidance of government authorities and world health professionals in ensuring our decisions are in line with their recommendations and that we are minimising any risk to our team.  We have suspended all non-essential business travel with immediate effect.

Initially, our phones will divert to an answer machine with messages being sent to the team immediately.  We will respond to voice calls as soon as possible.  Please continue to contact us in the normal ways that you have done previously.

Please continue to send support to support@axiainteractive.net

We hope that all our customers remain safe and look forward to working with you over the coming weeks.

Kind regards
Richard and Chris

The first Board meeting for Axia Digital (Ireland) was hosted by the Faculty of Nursing and Midwifery at the Royal College of Surgeons of Ireland (RCSI) on May 17^th 2019. Holding the meeting at this venue not only signified the importance of this milestone in the company’s history, it is also the company’s registered address in Ireland.

Over a number of years the company has become well known by the team at the Faculty of Nursing and Midwifery. The company supplies their online e-portfolio, which is being used by those who attend the Faculty’s courses and those who decide to become a Fellow of the Faculty. All applications are now managed online following a successful pilot last year.

Chris Peat, Customer Services Director commented after the Board meeting that: ‘At a time of uncertainty in the UK about future trading with Europe, the company wanted to make a strong statement about our commitment to all our present and future customers in Ireland. Creating Axia Digital (Ireland) is a major part of our strategic plan for the company and we look forward to expanding our work in Ireland and beyond.’

His comments were echoed by the Faculty’s Director Professor Thomas Kearns, who is now a non-executive director of Axia Digital (Ireland): ‘The company has been an active supporter of the Faculty over the years through regular attendance and sponsorship of our conference and by presenting at our seminar programme. They offer the Faculty and other organisations in Ireland not only a high quality technical platform, but also detailed knowledge and experience of how it can be used, to support the professional development of health professionals and thereby improve patient care.’