Microsoft Outage Affecting Outlook Email

Microsoft Outlook Service Disruption

We’re aware of ongoing issues affecting Microsoft Outlook and other Microsoft 365 services, which may be preventing some users from accessing their emails or sending and receiving messages.

We want to reassure our customers that our hosting services are not affected by this. This disruption is specific to Microsoft’s services and is not related to Axia Digital, our systems, or our infrastructure.

What’s Affected?

The disruption is affecting Microsoft’s email services, including Outlook. Depending on the user, this may result in:

• Difficulty accessing Outlook or loading their inbox.
• Problems sending or receiving emails.
• Delays in email delivery.
• Issues accessing certain other Microsoft 365 features which rely on Microsoft’s email services.

Microsoft is investigating the issue and working to restore normal service. Updates and information about service status can be found here.

Contacting Support

Our support team remains available as normal and can be contacted at help@axia.support.

If you use Outlook, Hotmail, or a business email account hosted through Microsoft 365 / Exchange Online (including one using your own company domain), you may be affected by the disruption. If your usual email account isn’t working, please use an alternative email provider to contact us.